Returns

iRobot Online Store Returns Only

All products must be returned in good condition, in original boxes (whenever possible), and with all accessories to ensure full credit.

Below are the steps to return a product:  

 

  1. Please call at 1.844.762.6875 to receive return instructions.
  2. Pack the product securely in the original package, if possible.
  3. Enclose the bottom portion of the original packing slip with the product. Be sure to keep the top portion of the packing slip for your records. If you cannot send your packing slip, please include your order number, billing name, and address with the product.
  4. All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
  5. For your protection, we recommend that you use UPS or Insured Parcel Post for your return.
  6. Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to the warehouse.
  7. You can expect a refund in the same form of payment originally used for purchase within 30 days of our receiving your returned product. Shipping costs will not be refunded.

 

Return Rules and Restrictions  

  • All products must be returned in good condition, in original boxes (whenever possible), and with all accessories to ensure full credit.
  • You must include the return form or bottom portion of the original packing slip. Be certain to save copies for your records.
  • Gift-wrap costs and other charges are non-refundable.
  • We will not accept C.O.D. or third party billing for returned merchandise.
  • In the case of shipping damages, please contact the carrier or our Customer Care Department at 1.844.762.6875.
  • You can expect a refund in the same form of payment originally used for purchase within 30 days of our receiving your returned product. Shipping costs will not be refunded.

Damaged or Defective Products

If you receive a damaged or defective product, contact a Customer Care Representative within 30 days of delivery at 1.844.762.6875.

  • Please supply the Representative with your order number, product number and tracking number from your original confirmation email. The Representative will also need your email address and phone number.
  • iRobot.com will make every reasonable effort to assist you with your return. If you do not contact Customer Care, you are responsible for all return shipping charges. If there is extensive damage to the carton, contact a Customer Care Representative immediately at 1.844.762.6875
  • Please have your order number available when you contact the Customer Care Representative.

Warranties

  • iRobot Cleaning Robot Limited Warranty
    iRobot believes in and stands behind all of our products. That's why all robots purchased from our online store come with a 30-day, money-back satisfaction guarantee. In addition, we offer a limited warranty on all of our products. Here are the basic facts on how it works:
  • How long does the limited warranty last?
    Roomba, Scooba, Braava, Mirra and Looj Series robots have a one-year, limited warranty for parts only, including the battery. All Mirra robots have a one-year, limited warranty for parts only. Remanufactured robots have a 90-day limited warranty for parts only, including the battery. All limited warranties begin on the date of purchase. For full details on your limited warranty, click here.
  • Does the limited warranty depend on where I bought my cleaning robot?
    Yes, the limited warranty is valid only on products bought through authorized resellers and used in North America. Buying through an unauthorized reseller or using a product outside of North America automatically voids the 30-day, money-back guarantee and limited warranty. Proof of purchase will be required prior to receiving limited warranty service.
  • Do I have to register my robot to activate the limited warranty?
    Yes. Your robot's serial number must be registered to receive limited warranty service. Register your robot now or call us to register at 1.877.855.8593.
  • Is the limited warranty transferable with proof of purchase?
    No, the iRobot limited warranty is not transferable. Once you register your robot, you are the only one who can request limited warranty service for the length of the limited warranty.
  • What is covered?
    The iRobot limited warranty covers manufacturing defects in materials and workmanship that might occur during normal use of your robot. Consumable components like brushes and filters are not covered. Defects resulting from improper maintenance, unauthorized repairs or failure to follow operational instructions are just a few of the items not covered. Damage caused by the use of accessories and parts, including batteries, that were not manufactured by iRobot voids the limited warranty. For full details on your limited warranty, click here.
  • What if I move overseas? Will my limited warranty still be valid?
    No, both the 30-day, money-back guarantee and limited warranty are void if product is used outside North America.
  • So, if something that is covered does break, how do I get it fixed?
    Just contact us to determine your problem and next steps. Return authorization is required. Replacement parts and products assume the remaining original limited warranty, or sixty (60) days, whichever is longer. All replaced parts and products become the property of iRobot Corporation and must be returned to iRobot. To obtain limited warranty service, support or other information, please email us or call 1.877.855.8593.
  • How can I contact iRobot to get limited warranty service?
    iRobot offers amazing support for all of our products. We know how to keep our robots happy (and how to fix them when they're not.) Our friendly service representatives are always just a phone call or click away. Call toll-free: 1.877.855.8593
    Technical Support and Service representatives are available Monday through Friday, 9am - 9pm (ET) and Saturday and Sunday, 9am - 6pm (ET).

Shipping Methods and Costs

Depending on the product(s) you purchase on iRobot.com and the location to which the products will be delivered, different shipping methods will be available. Each shipping method has its own restrictions and charges that will be applied to your order.

At checkout, you will be prompted to choose a shipping method for your product(s). (Please note that some products may offer only one shipping method.) Shipping costs are dependent on the items in your order, the destination of your order and the shipping method you select. Your total shipping charges will automatically compute during checkout prior to the completion of your order.

Shipping costs for orders placed on this site are based on the weight of the total order. An order containing multiple items typically receives a volume-shipping discount and therefore your total shipping and handling cost may be lower than the sum of individual ship charges appearing in your cart. You will be provided with the total shipping cost for your order during checkout.

Generally, you will have the option of upgrading your shipping method for faster delivery via express service.  If you choose to upgrade the shipping method, express service orders must be received by 12:00 p.m. EST or your order may not be processed until the following business day. Business days are Monday-Friday, excluding federal holidays within Canada.

We offer the following convenient delivery options:

 Canada 
  • Purolator Ground
    You can expect your order to arrive within 3-5 business days once package ships. Business days are Monday-Friday, excluding federal holidays within Canada.
  • Purolator Express
    You can expect your order to arrive within 1-3 business days once package ships. Business days are Monday-Friday, excluding federal holidays within Canada.